Refund policy

U.S. ORDERS: 14-DAY RETURNS

We accept returns within 14 days of delivery. To be eligible, the item must be in the same condition you received it:

Sealed product must be unopened, with the factory seal and shrink wrap intact.

Raw singles must come back in the same sleeve and top loader, in the same condition.

Graded cards must come back in the original, undamaged slab with the same certification number.

Buyer pays return shipping unless the return is due to our error (wrong item, item not as described, or damaged in transit). Please use a tracked service; we aren't responsible for returns lost in transit. Original shipping charges are non-refundable unless the return is due to our error.

HOW TO START A RETURN

Email hello@rocardco.com with your order number and the reason for the return, and we'll send instructions. Once we receive and inspect the item, we'll refund your original payment method within 5 business days.

INTERNATIONAL ORDERS

International orders are final sale and can't be returned or exchanged, except when the item arrives damaged or is not as described.

DAMAGED, LOST OR INCORRECT ORDERS

Contact us within 7 days of delivery with photos of the item and the packaging. We'll replace the item or refund you in full, including shipping.

EXCHANGES

We don't offer direct exchanges. Return the item for a refund and place a new order.

QUESTIONS

Email hello@rocardco.com.